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Checking Out 结帐
Wake-up Call Service 唤醒服务
At the Barbers 在理发店与美容
Maintenance 维修服务
Settling complaints 处理投诉
Laundry Service 洗衣服务
Housekeeping 客房服务
At the Information Desk问讯处
The Bellman 应接服务员
At the Reception Desk在接待处
 
 
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At the Information Desk问讯处 2 【字体:
At the Information Desk问讯处 2

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Key Sentences(重点句子)

86.Madam.What can I do for you?

夫人。我能为您做些什么?

87.I'm looking for a man whose name is John.

我在寻找一位男士,他的名字叫约翰。

88.Could you tell me his room number, please?

请问他的房间号码是多少?

89.I suppose it is 735.

我想他的房间号码是735号。

90.By the way, please show me where the lift is?

顺便请指点我电梯在什么地方?

91.I need some information about touring Hangzhou.

我想了解关于游览杭州的情况。

92. There are two trains going to Hangzhou every morning,No.49 and No.79.

每天早晨有两列火车到杭州,49次列车和79次列车。

93.What time does this train leave?

这列火车什么时间发车?

94. Could you get me two tickets for tomorrow here?

你能否在这儿卖给我两张明天的车票?

95.I'm looking for a friend, Mr.Brown. Could you tell me if he is in the hotel?

我在找一位朋友,布朗先生。你能告诉我他是住在这个饭店吗?

96.Just a minute,please.I'll see if he is registered.

请稍等片刻,我看看他是否登记了。

97.They are in suite 705. Let me phone him.

他们住在705号套房,我来给他打电话。

98.Mr.Brown said he's waiting for you in his room.

布朗先生说他在房间里等您。

 

Dialogue A

A: Good afternoon, Madam.What can I do for you?

B: Good afternoon.I'm looking for a man whose name is John.

A:Could you tell me his room number,please?

B: I suppose it is 735.

A: Please wait a moment. Let me phone him… Mr. John said he's waiting for you in his room.

B: Thank you very much.By the way, please show me where the lift is?

A:I'll tell you how to get there.This way,please…

B: Thank you.

A:It's my pleasure.

 

Dialogue B

(A: Receptionist B: Mr Brown)

A:Good morning,sir.Anything I can do for you?

B:Good morning.I need some information about touring Hangzhou.

A:There are two trains going to Hangzhou every morning,

No.49 and No.79.Which one do you prefer?

B: Which is earlier?

A:No.49.This train goes to Guangzhou,and it stops at Hangzhou.

B:What time does this train leave?

A:At 9∶45 in the morning and arrives in Hangzhou at about one o'clock in the afternoon.

B:Good,I'll take this one.Could you get me two tickets for tomorrow here?

A:Sorry,sir.Please go to the Shanghai Travel Service Agency in our hotel.It's on the ground floor.

B:Oh,I see.Thanks.

 

Dialogue C

(A:Receptionist B:Mr Miller)

A:Good afternoon.What can I do for you?

B:Good afternoon.I'm looking for a friend.Mr.Brown.

Could you tell me if he is in the hotel?

A:Mr.Brown?Just a minute,please.I'll see if he is registered.

(The Receptionist looks over the register)

A:Brown,Mr.Brown?There are a lot of Browns here today…Mr.Charles Brown,Mr David Brown…

B:Mr.Johnson Brown from Chicago.Isn't he staying at thishotel?

A:Oh,yes,here's his name Mr.and Mrs. Johnson Brown and family.They are in Suite 705.Please wait a moment,let me phone him…Mr.Brown said he's waiting for you in his room.

B:Thank you.Would you please show me where the lift is?

A:OK.Step this way,please.Here it is.

B: Thank you.

R:It's my pleasure.

 

Words and Expressions 

register     n.登记簿

Chicago     n.芝加哥(美国城市)

lift    n.电梯(英)

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